Privacy Policy

InspireX Ltd Privacy Policy

Effective Date: 21 May 2025

Welcome to InspireX Ltd. We’re committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our websites, products, and services (collectively, “Services”).

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1. Who We Are

We are InspireX Ltd (formerly Touch Panel Control Ltd), registered in England and Wales (Company No. 07021605), with registered office at The Town House, 114–116 Fore Street, Hertford, SG14 1AJ, United Kingdom.

References to “we,” “our,” or “InspireX” include our commercial entities. 

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2. What Personal Data We Collect

We collect the following types of personal data:

• Name, username, email address, billing details
• IP address, device ID, license ID, and usage data
• Job application materials (e.g. CV, cover letter)
• Feedback, survey responses, and support requests
• Data you submit or upload when using our Services

We also collect anonymised web analytics data and usage logs.

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3. How We Collect It

We collect information:

• Directly from you (e.g. when you register, subscribe, or contact us)
• Automatically via cookies and usage tracking
• From third parties (e.g. payment processors, analytics providers, or linked accounts such as Google or Facebook)

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4. How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve our Services
• Process payments and verify licenses
• Respond to support requests and manage user accounts
• Communicate updates, news, and marketing (if you opt in)
• Ensure security, prevent fraud, and meet legal obligations

We only use your data where we have a legal basis, such as your consent, a contractual obligation, a legal requirement, or legitimate business interests.

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5. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Your consent, where applicable (e.g. for marketing communications)
  Contractual necessity, to provide services you've requested
• Legal obligations, to meet regulatory requirements
  Legitimate interests, such as improving our services or ensuring security

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6. Device and License Validation

For licensed products (e.g. TPControl and Connecti), we collect anonymised device identifiers and license IDs to validate authorised use of software licenses and prevent fraud and abuse. This data does not identify the device user, only the license holder. 

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7. Who We Share Your Data With

We may share personal data with:

• Our global teams and service providers (e.g. hosting, analytics, payments)
• Legal or regulatory authorities when required
• Professional advisors (e.g. legal, accounting, or compliance partners)
• Potential buyers in the event of a business sale or merger

We work with trusted partners who meet data protection standards and may process data in the UK, US, Australia, or other jurisdictions.

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8. International Data Transfers

Your data may be transferred and stored outside the UK (e.g. US or Australia). We ensure any international data transfers comply with applicable laws by using appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

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9. Your Rights and Choices

You have the right to:

• Update your personal data
• Object to or restrict certain processing
• Withdraw consent (where applicable)
• Request deletion of your data

To exercise any of these rights, contact us at contact@inspirex.io.

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10. Cookies and Analytics

We use cookies, web beacons, and similar technologies to enhance your experience, analyse website traffic, and support the delivery of our Services.

When you visit our websites or use our products, certain information may be automatically collected. This may include:

• IP address or proxy server address
• Device ID and browser type
• The domain or URL you requested
• Date, time, and duration of your visit
• Pages viewed and actions taken
• Referral source (e.g. the website that linked you to ours)
• Operating system and device settings
• Session frequency and file requests

When using licensed products such as TPControl and Connecti, additional data may be recorded and associated with the license holder:

• License ID and token used on the device
• Device ID recorded during installation
• Associated IP address or domain
• Internal error reports generated by the application

We do not use third-party advertising networks, and we do not serve behavioural or targeted ads.

Managing Cookies
You can control or disable cookies at any time by adjusting your browser settings. Disabling some cookies may impact the functionality of our website or services.

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11. Children’s Privacy

Our Services are not intended for children under 16. If you are under 16, please do not provide personal information to us.

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12. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to safeguard your personal information. InspireX follows industry best practices and holds ISO 27001 certification to ensure the confidentiality, integrity, and availability of your data.

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13. Updates to This Policy

We may update this policy from time to time. When we do, we’ll revise the “Effective Date” and may notify you of significant changes.

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14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at contact@inspirex.io.

Last updated: 21 May 2025